Privacy Policy
Privacy Policy for Tennessee Clean Team LLC
Website: www.tennesseecleanteam.com
## Introduction
Tennessee Clean Team LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, employees, independent contractors, and job applicants.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you:
* Visit our website
* Request cleaning or janitorial services
* Communicate with us by phone, SMS, email, or web forms
* Apply for employment or contractor opportunities
* Interact with our CRM, automation systems, and communication platforms
This Privacy Policy is designed to comply with:
* Applicable United States privacy and consumer protection laws
* The Fair Credit Reporting Act (“FCRA”)
* A2P 10DLC messaging requirements
* TCPA communication standards
* Tennessee employment and privacy standards
* Platform requirements for GoHighLevel and SMS providers
---
# Information We Collect
## Personal Information
We may collect personal information including:
* Full name
* Phone number
* Email address
* Mailing address
* Service address
* Billing information
* Appointment details
* Communication preferences
---
## Service & Customer Information
We may collect information related to:
* Cleaning service requests
* Appointment history
* Quotes and estimates
* Customer support inquiries
* Property access instructions
* Service feedback and reviews
---
## Communication Data
We may maintain records of:
* SMS and MMS messages
* Email communications
* Phone call records
* Voicemail messages
* Customer support interactions
* Chat conversations submitted through forms or websites
---
## Device & Website Usage Data
We may automatically collect limited technical information such as:
* IP address
* Browser type
* Device type
* Website usage activity
* Referral pages
* General analytics information
This data helps improve website performance and user experience.
---
## Employment & Applicant Information
If you apply for employment or contract work, we may collect:
* Resume and employment history
* References
* Certifications and licenses
* Driver’s license information
* Availability and scheduling preferences
* Background check information (where legally permitted)
* Work authorization documentation
* Payroll and tax documentation after hire
---
# How We Collect Information
We collect information:
* Through website forms
* During booking or estimate requests
* Through SMS, phone calls, and emails
* Through customer relationship management systems
* During employment applications and onboarding
* Through third-party payment processors
* Through advertising lead forms and landing pages
* Through automated workflows and funnels
---
# Use of GoHighLevel & Business Automation Platforms
We use [GoHighLevel](https://www.gohighlevel.com) as our CRM, communication platform, automation system, funnel builder, and customer management platform.
Information submitted through our website, forms, funnels, advertisements, calendars, or communication systems may be stored and processed within GoHighLevel and connected business systems for:
* Customer communication
* Appointment scheduling
* Automated reminders
* Marketing workflows
* Lead management
* Internal business operations
* Hiring and recruiting workflows
GoHighLevel acts as a data processor on our behalf and is contractually obligated to maintain commercially reasonable safeguards for data protection.
---
# SMS Messaging Policy (A2P 10DLC Compliance)
## Consent to Receive SMS Messages
By providing your phone number and affirmatively opting in, you consent to receive SMS and MMS communications from Tennessee Clean Team LLC.
These communications may include:
* Appointment confirmations
* Appointment reminders
* Cleaning service updates
* Billing notifications
* Customer support responses
* Employment communications
* Hiring and onboarding updates
* Limited promotional offers (only where consent is provided)
Consent is not a condition of purchase.
---
## Message Frequency
Message frequency may vary depending on your interaction with our services.
---
## Message & Data Rates
Message and data rates may apply according to your mobile carrier plan.
---
## Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
STOP
After opting out, you may receive one final message confirming your opt-out request.
---
## Help Instructions
For assistance, reply:
HELP
or contact us directly at:
* Email:
* Phone: 1-888-629-2867
---
## SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data, consent records, and related personal information will not be sold, rented, or shared with third parties except with vendors, aggregators, and service providers necessary to deliver SMS communications and operate our business.
---
# Email Communications
By submitting your email address, you consent to receive service-related communications and, where permitted, promotional emails.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in emails or by contacting us directly.
---
# Cookies & Tracking Technologies
Our website may use:
* Essential cookies
* Security cookies
* Analytics technologies
* Session management tools
We do not sell browsing data or use invasive advertising trackers for third-party behavioral advertising.
Limited analytics may be collected through services such as:
* [Google Analytics](https://analytics.google.com)
You may disable cookies through your browser settings.
---
# Data Sharing & Disclosure
We do not sell personal information.
We may share information only when necessary with:
* CRM and automation providers
* Payment processors
* Background check providers
* Payroll processors
* Communication platforms
* Legal or governmental authorities when required by law
* Independent contractors or employees strictly for operational purposes
All vendors handling sensitive information are expected to maintain reasonable confidentiality and security protections.
---
# Payment Processing
Payments may be processed securely through third-party providers including:
* [Stripe](https://stripe.com)
* [PayPal](https://www.paypal.com)
We do not store full payment card information on our systems.
---
# Data Security
We implement commercially reasonable safeguards to protect personal information including:
* Secure systems access
* Password protections
* Encryption where appropriate
* Limited employee access
* Secure third-party platforms
* Administrative security procedures
However, no system or method of transmission over the Internet is completely secure.
---
# Data Retention
We retain information only as long as necessary for:
* Business operations
* Legal compliance
* Tax obligations
* Employment obligations
* Dispute resolution
* Enforcement of agreements
When information is no longer required, it is securely deleted, destroyed, or anonymized.
---
# Employment & Hiring Privacy Practices
## Job Applicant Privacy Notice
If you apply for employment or contract work with Tennessee Clean Team LLC, we may collect and process applicant information for recruiting and hiring purposes.
Applicant data may include:
* Contact information
* Employment history
* Resume information
* Certifications
* Interview notes
* Background check information
* Work eligibility documentation
Applicant information is used solely for:
* Evaluating qualifications
* Hiring decisions
* Background verification
* Legal compliance
* Workforce management
We do not sell applicant information.
---
## Background Check Disclosure
Where permitted by law, Tennessee Clean Team LLC may conduct background checks on applicants or employees.
Background checks are conducted only:
* With written authorization
* In compliance with the Fair Credit Reporting Act (FCRA)
* In compliance with applicable Tennessee and federal laws
Separate written disclosures and authorizations may be required before any background screening occurs.
---
## Ban-the-Box Compliance
Tennessee Clean Team LLC follows applicable employment laws regarding criminal history inquiries.
We do not automatically disqualify applicants based solely on criminal history and comply with applicable “Ban the Box” requirements where legally applicable.
---
## Employee Privacy Policy
Employee information is collected and maintained for legitimate business and employment purposes including:
* Payroll processing
* Tax reporting
* Scheduling
* Benefits administration
* Performance management
* Safety compliance
* Internal communications
* Legal obligations
Employee records are maintained securely and access is limited to authorized personnel.
---
## Workplace Monitoring & Surveillance
For safety, security, quality assurance, and property protection purposes, Tennessee Clean Team LLC may use monitoring systems in work-related areas where legally permitted.
No surveillance will be conducted in private areas such as:
* Restrooms
* Changing areas
* Private employee accommodations
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## Client Confidentiality Requirements
All employees, contractors, and staff members may be required to sign confidentiality agreements prohibiting:
* Sharing client information
* Taking unauthorized photos or videos
* Discussing customer property or personal matters
* Disclosing access codes, schedules, or security procedures
Violation of confidentiality obligations may result in termination or legal action.
---
# Employment Compliance Requirements
All employees must complete legally required hiring documentation including:
* Form I-9
* Form W-4
* Direct deposit forms (if applicable)
* State-required employment forms
New hires may also be reported to applicable state workforce agencies as required by law.
---
# Your Privacy Rights
Subject to applicable laws, you may request to:
* Access your information
* Correct inaccurate information
* Delete certain information
* Withdraw communication consent
* Opt out of marketing communications
* Request information about data usage
Requests may be submitted using the contact information below.
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# Children’s Privacy
Our services are not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If such information is discovered, it will be deleted promptly.
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# Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of third-party sites.
Users should review those third-party privacy policies independently.
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# Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time.
Updates will be posted on this page with a revised effective date.
Continued use of our website or services constitutes acceptance of updated terms.
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# Contact Information
Tennessee Clean Team LLC
Website: (https://www.tennesseecleanteam.com)
Email: [email protected]
Phone: 1-888-629-2867
Last Updated: May 9, 2026
