Terms of Service
Terms of Service
Tennessee Clean Team LLC
Website: www.tennesseecleanteam.com
Email: [email protected]
Support: 1-888-629-2867
Privacy Policy: https://tennesseecleanteam.com/privacypolicy
1. Agreement to Terms
These Terms & Conditions (“Terms”) govern your use of services, websites, communication systems, customer portals, forms, funnels, scheduling systems, and messaging services operated by Tennessee Clean Team LLC (“Company,” “we,” “our,” or “us”).
By accessing our website, requesting services, submitting forms, communicating with us, or using any Company services, you agree to these Terms.
2. Description of Services
Tennessee Clean Team LLC provides professional janitorial cleaning services for residential and commercial properties. We utilize customer relationship management systems, including Go High Level, to manage client communications, scheduling, marketing campaigns, and customer data.
By engaging with our services, you consent to receive communications via phone calls, emails, voicemails, and SMS messages related to appointments, service updates, promotions, and customer support.
3. User Responsibilities
You agree to provide accurate and complete information when engaging with our services. You are responsible for maintaining the confidentiality of your information and for ensuring that your use of our services complies with all applicable laws.
4. Acceptable Use
You agree not to misuse our services, including but not limited to:
Engaging in fraudulent or unlawful activities
Interfering with the operation of our systems
Attempting unauthorized access to our systems or data
# 3. Eligibility
You must be at least eighteen (18) years old or the legal age of majority in your jurisdiction to use our services.
By using our services, you represent that:
* Information provided is accurate and complete
* You are authorized to request services for the property
* You will comply with applicable laws and these Terms
---
# 4. Estimates, Pricing & Payments
All pricing, estimates, and quotes are subject to change based on:
* Property condition
* Size of premises
* Additional service requirements
* Accessibility
* Safety conditions
* Scope modifications
Final pricing may differ from preliminary estimates if service conditions materially differ from information originally provided.
Payments may be processed through third-party providers including:
* [Stripe](https://stripe.com)
* [PayPal](https://www.paypal.com)
You authorize Tennessee Clean Team LLC to charge approved payment methods for agreed services, late fees, cancellation fees, applicable taxes, and approved add-on services.
Failure to make timely payment may result in:
* Service suspension
* Cancellation of recurring services
* Collections activity
* Legal enforcement remedies
---
# 5. Scheduling & Access Requirements
Customers are responsible for providing safe and reasonable access to service locations.
Customers agree to:
* Secure pets when appropriate
* Provide accurate entry instructions
* Maintain safe conditions
* Notify us of hazards or special conditions
* Ensure utilities are functioning when required
We reserve the right to refuse or discontinue services if conditions are unsafe, hazardous, abusive, illegal, or materially inconsistent with the original booking.
---
# 6. Cancellation & Rescheduling Policy
Appointments may be canceled or rescheduled subject to operational availability.
The Company reserves the right to charge cancellation or late rescheduling fees for:
* Missed appointments
* Last-minute cancellations
* Lockouts or inaccessible properties
* Excessive repeated cancellations
Recurring service schedules may be modified or terminated by either party with reasonable notice.
---
# 7. Satisfaction & Service Limitations
Customers must report service concerns within a commercially reasonable time following service completion.
While we strive for quality service, Tennessee Clean Team LLC does not guarantee:
* Complete stain removal
* Permanent odor elimination
* Restoration outcomes
* Results affected by pre-existing damage, wear, mold, pests, or structural issues
We reserve the right to determine appropriate corrective actions, credits, touch-ups, or remedies at our discretion.
---
# 8. Property Damage & Liability Limitations
Customers must notify the Company promptly regarding any alleged property damage.
To the maximum extent permitted by law:
* The Company is not liable for pre-existing damage
* The Company is not liable for normal wear and tear
* The Company is not liable for unsecured valuables
* The Company is not liable for damage resulting from faulty installations, aging materials, or improper maintenance
Customers should secure:
* Cash
* Jewelry
* Firearms
* Sensitive documents
* Collectibles
* Fragile or irreplaceable items
The Company’s total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim, except where prohibited by law.
---
# 9. Intellectual Property
All website content, branding, logos, graphics, workflows, forms, automation systems, and marketing materials are owned by Tennessee Clean Team LLC or its licensors and are protected by applicable intellectual property laws.
Users may not:
* Copy or reproduce materials
* Reverse engineer systems
* Use branding without authorization
* Exploit website content for commercial purposes
---
# 10. Website & Platform Usage
Users agree not to:
* Use the website unlawfully
* Attempt unauthorized access
* Submit malicious code
* Interfere with website operations
* Abuse communication systems
* Submit fraudulent information
We reserve the right to restrict or terminate access for violations of these Terms.
---
# 11. Use of CRM, Automation & Communication Platforms
We utilize customer relationship management systems, communication systems, automation platforms, and funnel technologies including:
* [GoHighLevel](https://www.gohighlevel.com)
Information submitted through forms, funnels, calendars, landing pages, advertisements, websites, chat systems, or communication workflows may be processed through these systems for:
* Appointment scheduling
* Customer communication
* Lead management
* Marketing automation
* Internal operations
* Hiring and onboarding workflows
Third-party platforms may process information as service providers acting on our behalf.
---
# 12. SMS Messaging Terms (A2P 10DLC Compliant)
## Consent to Receive Messages
By providing your mobile number and affirmatively opting in, you expressly consent to receive recurring SMS and MMS messages from Tennessee Clean Team LLC.
Messages may include:
* Appointment reminders
* Service updates
* Scheduling confirmations
* Billing notifications
* Customer support responses
* Hiring communications
* Employment-related updates
* Limited promotional communications where consent is provided
Consent is not a condition of purchase.
---
## Message Frequency
Message frequency varies based on customer interaction, service activity, employment activity, and communication preferences.
---
## Message & Data Rates
Message and data rates may apply according to your mobile carrier plan.
---
## Opt-Out Instructions
You may opt out at any time by replying:
STOP
After opting out, you may receive one final confirmation message.
---
## Help Instructions
For assistance, reply:
HELP
or email: [email protected]
Phone: 1-888-629-2867
---
## Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
---
## SMS Consent Restrictions
SMS opt-in consent and phone numbers collected for SMS purposes will not be sold, rented, or shared with third parties or affiliates for marketing purposes.
SMS consent data may only be shared with vendors and service providers necessary to operate messaging services and business communications.
---
# 13. TCPA & Communications Consent
By submitting forms, calling, emailing, or otherwise communicating with Tennessee Clean Team LLC, you consent to receive communications using:
* SMS messages
* Phone calls
* Automated reminders
* Artificial or prerecorded voice communications where legally permitted
You may withdraw consent for marketing communications at any time using available opt-out methods.
Service-related communications may still be sent where legally permitted.
---
# 14. Email Communications
Users consenting to email communications may receive:
* Service-related notices
* Appointment communications
* Invoices and receipts
* Customer support responses
* Promotional communications where permitted
Promotional emails may be unsubscribed from using the unsubscribe link or by contacting us directly.
---
# 15. Employment & Applicant Terms
Applicants and employees agree that information submitted during hiring, onboarding, or employment processes may be used for:
* Hiring evaluations
* Scheduling
* Payroll processing
* Workforce management
* Compliance obligations
* Internal operations
Background checks may be conducted only where legally permitted and with appropriate written authorization.
---
# 16. Prohibited Uses
Users may not use our systems or services to:
* Violate laws
* Harass employees or contractors
* Submit false information
* Interfere with operations
* Send spam or malicious content
* Attempt unauthorized access
* Abuse SMS systems or opt-in mechanisms
Violations may result in service termination and possible legal action.
---
# 17. Disclaimer of Warranties
Services, websites, platforms, and communications are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, Tennessee Clean Team LLC disclaims all warranties, express or implied, including:
* Merchantability
* Fitness for a particular purpose
* Non-infringement
* Uninterrupted availability
* Error-free performance
---
# 18. Limitation of Liability
To the maximum extent permitted by law, Tennessee Clean Team LLC shall not be liable for:
* Indirect damages
* Consequential damages
* Lost profits
* Business interruption
* Data loss
* Emotional distress
* Special or punitive damages
This limitation applies regardless of legal theory and even if advised of possible damages.
---
# 19. Indemnification
You agree to indemnify and hold harmless Tennessee Clean Team LLC, its owners, employees, contractors, affiliates, vendors, and service providers from claims, liabilities, damages, losses, and expenses arising from:
* Your misuse of services
* Violation of these Terms
* Violation of law
* Damage caused by unsafe conditions at service locations
---
# 20. Privacy Policy
Your use of our services is also governed by our Privacy Policy.
The Privacy Policy explains how we collect, use, process, store, and protect personal information.
---
# 21. Third-Party Services
Our services may integrate with or rely upon third-party providers including:
* [GoHighLevel](https://www.gohighlevel.com)
* [Google Analytics](https://analytics.google.com)
* [Stripe](https://stripe.com)
* [PayPal](https://www.paypal.com)
We are not responsible for third-party systems, websites, outages, policies, or operational failures.
---
# 22. Force Majeure
The Company shall not be liable for delays or failures caused by events beyond reasonable control including:
* Natural disasters
* Severe weather
* Utility failures
* Labor shortages
* Government actions
* Internet or telecommunications outages
* Pandemics
* Civil disturbances
---
# 23. Governing Law
These Terms shall be governed by the laws of the State of Tennessee without regard to conflict-of-law principles.
Any disputes arising from these Terms shall be resolved in courts located within Tennessee unless otherwise required by law.
---
# 24. Severability
If any provision of these Terms is determined unenforceable, the remaining provisions shall remain in full force and effect.
---
# 25. Modifications to Terms
We reserve the right to modify these Terms at any time.
Updated Terms become effective upon posting to our website or communication through appropriate channels.
Continued use of services constitutes acceptance of revised Terms.
---
Contact Information
Tennessee Clean Team LLC
Website: (https://www.tennesseecleanteam.com)
Phone: 1-888-629-2867
---
Updated Date: May 9, 2026
